Conducting Telephonic Interviews
A telephonic interview is a
first level hiring technique and especially used for screening out of town
candidates. For technical positions in
software development, telephonic interviews are probably more suitable than for
job descriptions which are customer facing.
A quick overview of the candidate can be achieved by spending less time
and without getting involved in other logistical issues.
Interviewing is a skill that
one learns by experience, and constant feedback from the process of
interviewing itself. Nevertheless, it is useful to follow
some guidelines for conducting telephonic interviews.
·
Time slot. It is good to fix a slot of time beforehand, so
that both parties are prepared and candidate is reached at an appropriate time
and place of his/her choice.
·
Phones. Though
mobile phones are ubiquitous, the connection quality and reception are scratchy
at times, and it can ruin an interview if the line keeps dropping or sound
quality is bad. So the best arrangement
would be for both parties to have landlines.
If that is not possible, let the candidate have the privilege of being
able to use mobile phone.
·
Time limit. Most
interviews take at least half an hour, and some can extend to more than an
hour. If you do expect that the interview
might stretch to more than an hour, it is better to let the candidate know
beforehand, and also at beginning of interview.
·
Structure. If you want
to do a quick point-by-point check on candidate’s ability on specific skills,
then it is only appropriate to let the candidate know about the nature of
interview at the beginning. Care must
still be taken that there is some element of discussion too; otherwise it may
all too readily seem like interrogation.
·
Materials and
Preparation. Have resume of candidate, notebook etc
readily accessible during the interview.
It is not a good idea to call up the candidate and then search for the
resume in your email box or in files stored on your computer. Having a printed copy is a handy option and
also good for taking notes on resume itself.

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